Job Description: Business Associate - Client Services
Business Associate - Client Services is a highly responsible role and will be involved in client interaction. Thus, the position is challenging and is ideal for those interested in continual learning and self-development in the work role.
Key Responsibilities:
Address client queries and resolve client feedback
Provide guidance and information as per client requirements
Customer relationship management (CRM) – assist CRM team in various CRM initiatives
Handling client queries via phone & emails (incoming & outgoing)
Identify potential clients and convert them to increase sales
Provide advice on positioning, marketing, and development of our services from the perspective of Japanese cultural acceptance
Play an active role in not only meeting but also exceeding client satisfaction
Prerequisites/Key Characteristics and Skills required:
Should have at least a bachelor’s degree in any field
0–3 years of experience in the service industry, in a role that requiring regular client interaction (Client Servicing/Marketing/CRM/PR functions preferred)