Job Description: Business Associate - Client Services
Business Associate - Client Services is a highly responsible role and will be involved in client interaction. Thus, the position is challenging and is ideal for those interested in continual learning and self-development in the work role.
We are looking for candidates who would enjoy working in a challenging environment and interacting with professionals on an international level, who have the enthusiasm and ambition to be part of a Client Servicing team that delivers high-quality services and who want to be part of an organization where technology is the core of everything that is done.
Key Responsibilities:
 Address client queries and resolve client feedback
 Provide guidance and information as per client requirements
 Customer relationship management (CRM) – assist CRM team in various CRM initiatives
 Handling client queries via phone & emails (incoming & outgoing)
 Identify potential clients and convert them to increase sales
 Provide advice on positioning, marketing, and development of our services from the perspective of Japanese cultural acceptance
 Play an active role in not only meeting but also exceeding client satisfaction
Prerequisites/Key Characteristics and Skills required:
 Should have at least a bachelor’s degree in any field
 0–3 years of experience in the service industry, in a role that requiring regular client interaction (Client Servicing/Marketing/CRM/PR functions preferred)